Privacy Policy

Last updated: 13 March 2026

This Privacy Policy explains how Errand AI (“Errand”, “we”, “us”) collects, uses, and shares information when you:

Visit our website and documentation (this site)
Use Errand software you run on your own hardware (for example, the desktop app or self-hosted deployment)
Use optional cloud features and integrations (for example, remote access, webhook relay, Slack, email, and third-party model providers)

If you are using Errand through an organization, your organization may have additional policies that apply.

Summary

Errand is designed to run on your hardware. Many tasks and results can stay local.
Integrations are optional. If you connect third-party services (like Slack, email, GitHub, or a model provider), data you choose to send will be shared with those providers to perform the requested functionality.
We aim to collect the minimum. Website and cloud features typically require some operational data (for example, account or billing information) to work.

Information we collect

The categories of information we collect depend on how you use Errand.

A. Website and documentation

When you access this site, we (or our service providers) may collect:

Device and usage data (such as IP address, user agent, pages viewed, approximate location derived from IP, and timestamps)
Cookie or similar identifiers used for essential site functionality and (if enabled) analytics
Support and communications if you contact us (your email address, message content, and any information you include)

B. Errand software running on your hardware

Errand is designed so that tasks can be executed locally. Depending on your configuration, information may be processed on your machine such as:

Task content you create (prompts/instructions, attachments, and related metadata)
Task outputs generated by the system
Configuration data (settings, enabled tools, integration configuration)
Credentials and secrets you provide for integrations (stored locally and/or encrypted, depending on your setup)

Whether any of this is transmitted off-device depends on what you enable (for example, calling a third-party LLM API or sending a message to Slack).

C. Optional cloud features (Errand Cloud) and hosted services

If you use optional hosted features, we may collect and process:

Account information (such as name, email address, organization/tenant identifiers)
Authentication and security data (login timestamps, token identifiers, and audit/security logs)
Operational telemetry (service performance metrics, error logs, and request metadata)
Billing information (for example, subscription status and payment-related identifiers). Payment card details are typically handled by a payment processor rather than stored by us.

D. Third-party integrations

If you connect third-party integrations, we may receive information from, and send information to, those services as needed to provide the integration. For example:

Slack messages or channel metadata (if you install the Slack integration)
Email headers and message content (if you connect an email account)
Repository and issue content (if you connect GitHub)
Files and metadata (if you connect Google Drive or OneDrive)

The data involved depends on what you authorize and the actions you request.

How we use information

We use information to:

Provide, maintain, and improve Errand and related services
Authenticate users and secure the service (prevent fraud, abuse, and unauthorized access)
Provide support, respond to requests, and communicate with you
Process subscriptions and manage billing
Monitor reliability, debug issues, and perform analytics (where enabled)
Comply with legal obligations and enforce our terms

We may share information in the following circumstances:

With service providers that help us operate the website and services (for example hosting, analytics, customer support, and payment processing). They are authorized to use information only as necessary to provide services to us.
With third-party integrations you enable. If you connect a provider (such as Slack, email, GitHub, or a model provider), we share the information needed to perform the actions you request.
For legal and safety reasons if we believe disclosure is necessary to comply with law, protect rights and safety, investigate fraud, or respond to lawful requests.
Business transfers in connection with a merger, acquisition, financing, or sale of assets (subject to appropriate safeguards).

We do not sell personal information in the ordinary sense of “selling” under many privacy laws.

Cookies and analytics

We may use cookies or similar technologies for:

Essential functionality (for example, security, session management, and preferences)
Analytics to understand site usage and improve content (if enabled)

If you prefer not to accept cookies, you can typically adjust your browser settings. Some site features may not function properly without essential cookies.

Data retention

We retain information only as long as reasonably necessary for the purposes described in this policy, including:

Providing the services you request
Meeting legal, accounting, or reporting requirements
Resolving disputes and enforcing agreements

Retention periods vary depending on the type of information, how it is used, and our legal obligations.

Security

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

International data transfers

If you access Errand from outside the country where our service providers operate, your information may be transferred, stored, or processed in other countries. Where required, we use appropriate safeguards for cross-border transfers.

Your choices and rights

Depending on where you live, you may have rights such as:

Accessing, correcting, or deleting personal information
Objecting to or restricting certain processing
Portability (receiving a copy of certain information)
Withdrawing consent where processing is based on consent

To make a request, contact us using the information in the Contact us section. We may need to verify your identity before fulfilling certain requests.

Children’s privacy

Errand is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.

Changes to this policy

We may update this policy from time to time. We will update the “Last updated” date above and, if changes are material, we may provide additional notice.

Contact us

Questions or requests about privacy:

Email: rob.coward@devops-consultants.co.uk